Left pad of my touchstream doesn't work.

[antisponge]

Greetings all,
I'm having a little problem with my touchstream st. The left pad will not function at all. As I've had my keyboard for just over a year I can assume theres no more warranty. Plus living in australia the cost of shipping is quite high so I don't want to send it back for repairs unless I have to. I'm wondering if its the centre cable given that the entire left pad is non functional. Any opinions would be great. The diagnostic from the utilites program is below in case it means anything to anyone.

Is it worth me attempting to replace the cable myself?

Thanks in advance.

Mark.

Diagnostic Report for TouchStream ST/LP ver 1.4:
ERROR: Left Sensor Row Pairs Shorted: 0 2 4 6 8 10 12 14
ERROR: Found 640 bad sensors
ERROR: Run Diagnostics again, keeping surface free of hands and liquids.
ERROR: If sensor ERRORs persist, contact support@fingerworks.com
Sometimes cleaning fluids or hands on surface can temporarily
cause a few false-positive High/Low/Noisy sensor readings below.
However, blocks of 16 or more H/L/N sensors indicate
hardware failure that must be repaired at the factory.
|0 |8 |16 |24 |32 |40 |48 |56 |64 |72 |80
0 LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL------------------------------------------
1 LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL------------------------------------------
2 LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL------------------------------------------
3 LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL------------------------------------------
4 LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL------------------------------------------
5 LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL------------------------------------------
6 LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL------------------------------------------
7 LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL------------------------------------------
8 LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL------------------------------------------
9 LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL------------------------------------------
a LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL------------------------------------------
b LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL------------------------------------------
c LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL------------------------------------------
d LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL------------------------------------------
e LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL------------------------------------------
f LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL------------------------------------------

[DoctorJack]

This is not a cable problem unless the left side has detached from the metal frame. If that is the case then you can re-insert the cable into its connector and re-glue the left pad to the frame using silicone rubber.

If the left side pad is still attached then the problem is something else and it cannot be repaired in the field.

Don't worry about the one year warranty - it's being extended to two years so you're covered. Please contact support (support@fingerworks.com) to arrange for a replacement LP (you'll have to pay for shipping though).

[antisponge]

Thanks for the speedy reply.
I made I slight error with my previous post in that I actually have the LP. (It is not attached to the frame.) I'm not sure that makes much difference to what you have suggested however.

I have contacted support via the online form, so hopefully it is all sorted out soon.

Its great to hear about the warranty extension to. The keyboard is fantastic but it was bloody expensive to get it out to australia.

Thanks again

Mark

[vectrex]

btw how much was it to get to Australia? :) I want one but I imagine it'll cost a bundle. I wonder if sending it without the frame would lower the cost considerably as it would then be a very small package.

[otrajman]

Left part of the LP just stop responding for me as well. What did support say to do?

[JerryKnight]

I assume do the standard procedure: run the diagnostic utility and then email support@fingerworks.com for what to do next (ie. returning for replacement if it's a defect..)

[JerryKnight]

I assume do the standard procedure: run the diagnostic utility and then email support@fingerworks.com for what to do next (ie. returning for replacement if it's a defect..)